Welcome to Soulsum (“Soulsum”, “we”, “us”, or “our”), a proprietorship business based in Ahmedabad, Gujarat, India, and the parent business responsible for its food and hospitality brands, including Savore by Soulsum, De Thali by Soulsum, and any other brands operated by Soulsum from time to time.

By accessing or using our website, or by submitting an inquiry or otherwise engaging with our services, you (“you”, “your”, or “user”) agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Nature of Our Services

Soulsum operates as a commercial kitchen providing corporate catering, bulk food orders, event catering, and related food services. Our website is currently informational and inquiry-based. It does not provide online food ordering, customer account registration, online payment processing, or online order-history storage. If these features are introduced in the future, these Terms will be updated accordingly.

2. Use of Our Website

You may use this website for lawful purposes only. You agree not to misuse the site, interfere with its operation or security, attempt unauthorized access to any part of the site, or use the site to transmit false, misleading, or harmful information.

3. Inquiries and Quotations

Submitting an inquiry through our website, WhatsApp, phone, or email does not constitute a confirmed order or a binding contract. An inquiry is a request for information, and any quotation, menu proposal, or pricing information we provide in response is an estimate only, subject to change until an order is mutually confirmed as described below. Information you submit through an inquiry (name, contact details, event details, quantity, etc.) should be accurate and complete to help us respond appropriately.

4. Order Confirmation

An order is considered confirmed only once Soulsum and the customer have mutually agreed on the menu, quantity, pricing, delivery details, and any applicable payment terms, whether communicated in writing, by email, or through WhatsApp. Until such mutual confirmation, any quotation or proposal shared by Soulsum remains tentative and subject to change or withdrawal.

5. Payment Terms

Payment terms applicable to a specific order, including any advance payment, deposit, or balance payment requirements and accepted modes of payment, will be communicated to the customer at the time of order confirmation and shall form part of the agreed terms for that order. Our website does not process online payments at this time; all payments are handled directly between Soulsum and the customer.

6. Cancellations and Changes

Requests to cancel or modify a confirmed order should be made as early as possible. Depending on the nature and timing of the request, Soulsum may accommodate changes where reasonably practicable, and may apply a cancellation charge for orders cancelled close to the scheduled delivery or event date, as communicated to the customer at the time of order confirmation.

7. Delivery

Estimated delivery timelines and applicable delivery charges, if any, will be communicated to the customer at the time of order confirmation based on the delivery location and order requirements. While Soulsum makes every reasonable effort to deliver within the agreed timeframe, delivery windows are estimates and may be affected by factors outside our reasonable control, including traffic, weather, or circumstances beyond Soulsum’s control.

8. Food Quality and Dietary Information

Soulsum operates a 100% pure vegetarian kitchen. We take reasonable care to maintain hygiene and food quality standards across our offerings. If you have specific dietary requirements or allergen concerns, please inform us at the time of inquiry so we can advise accordingly; Soulsum is not liable for reactions arising from undisclosed dietary restrictions or allergies.

9. Communication Channels

We may communicate with you via WhatsApp, phone, email, or other channels you provide. Your use of third-party platforms such as WhatsApp is also subject to that platform’s own terms and privacy policy, which Soulsum does not control.

10. Intellectual Property

All text, images, logos, and design elements on this website are owned by Soulsum or used with permission. You may not reproduce, distribute, or modify this content without our prior written consent.

11. Third-Party Links

Our website may contain links to third-party websites or platforms for convenience or reference. We are not responsible for the content, accuracy, or privacy practices of those external sites.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Soulsum shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or our services, except where such liability cannot be excluded under applicable Indian law.

13. Indemnification

You agree to indemnify and hold Soulsum harmless from any claims, damages, or expenses arising from your misuse of the website or breach of these Terms.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, services, or applicable law. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes constitutes acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of the website shall be subject to the exclusive jurisdiction of the courts of Ahmedabad, Gujarat.

16. Contact Us

For questions regarding these Terms & Conditions, please contact:

Soulsum, Ahmedabad, Gujarat, India
Email: soulsumfood@gmail.com