This Privacy Policy describes how Soulsum, a proprietorship business based in Ahmedabad, Gujarat, India (“Soulsum”, “we”, “us”, or “our”), collects, uses, stores, protects and discloses information when you visit or interact with our website, contact us through the website, communicate with us through WhatsApp, or otherwise interact with our services.

Soulsum is the parent business responsible for the management and operation of its food and hospitality brands and services, including Savore by Soulsum, De Thali by Soulsum, and any other brands, products or services that may be operated by Soulsum from time to time.

For the purposes of this Privacy Policy, the terms “you”, “your” or “user” refer to any person who visits our website, submits an enquiry, contacts us, requests information, or otherwise interacts with Soulsum or its services.

By accessing or using our website or voluntarily providing your information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us when you interact with our website or communicate with us.

1.1 Information You Provide

Depending on how you interact with us, this may include:

• Your name
• Mobile/telephone number
• Email address
• Company or organisation name
• Information relating to a bulk or corporate food enquiry
• Number of people or approximate quantity required for an enquiry
• Event or requirement details that you choose to provide
• Your messages, questions, feedback and other communications
• Any other information that you voluntarily provide to us

We only request information that is reasonably necessary for the relevant enquiry, communication or service.

1.2 Information We Do Not Collect Through Our Website

At present, our website does not provide:

• Online food ordering
• Customer account registration/login
• Online payment processing
• Online subscription purchasing
• Customer delivery-address collection through an online checkout
• Online storage of customer order history

If these features are introduced in the future, this Privacy Policy may be updated accordingly.

2. Bulk and Corporate Enquiries

Our website may allow users to submit enquiries relating to bulk orders, corporate meals, events, catering or other food requirements.

When you submit such an enquiry, we may collect the information you provide, such as your name, contact number, email address, organisation details and information about your requirement.

We use this information to:

• Respond to your enquiry;
• Understand your requirements;
• Prepare quotations or proposals;
• Contact you regarding your enquiry;
• Coordinate with relevant Soulsum personnel;
• Provide requested services; and
• Maintain appropriate business records.

3. Information Collected Through WhatsApp and Other Communication Channels

You may contact Soulsum through WhatsApp, telephone, email or other communication channels.

When you communicate with us, we may retain relevant information from those communications, including your name, phone number, messages, enquiry details and other information that you voluntarily provide.

We use this information to respond to you, provide customer support, manage enquiries and communicate with you regarding our products and services.

Your use of third-party communication platforms, including WhatsApp, may also be subject to the privacy policies and terms of those third-party platforms.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting provider, analytics services or similar technologies.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate geographic information derived from technical data;
• Pages visited;
• Date and time of visits;
• Referring website or source;
• Website interaction information; and
• Other technical or usage information generated when accessing the website.

We use this information primarily to understand website usage, maintain website security, troubleshoot technical issues and improve our website and services.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small data files stored on your device when you visit a website. They may help us:

• Operate and secure the website;
• Remember certain preferences;
• Understand how visitors use our website;
• Analyse website traffic and performance;
• Improve website functionality; and
• Measure the effectiveness of our marketing activities.

We may use third-party analytics and advertising technologies, including technologies provided by platforms such as Google and Meta, where applicable.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website and to measure the effectiveness of our marketing campaigns.

These technologies may collect information such as:

• Website visits;
• Pages viewed;
• Interaction with website content;
• Browser and device information;
• Approximate location information;
• Referral/source information; and
• Advertising or campaign interaction information.

We may use services such as Google Analytics, Meta Pixel or similar technologies, depending on the tools implemented on our website.

Third-party providers may process information in accordance with their own privacy policies and terms.

7. How We Use Your Information

We may use information collected from or provided by you for purposes including:

• Responding to enquiries and requests;
• Providing information about our products and services;
• Managing bulk and corporate food enquiries;
• Communicating with customers and prospective customers;
• Preparing quotations and proposals;
• Providing customer support;
• Improving our website, products and services;
• Understanding website usage and customer interests;
• Conducting analytics and measuring marketing performance;
• Sending promotional communications where permitted;
• Maintaining business and communication records;
• Detecting, preventing and addressing security issues, fraud or misuse;
• Complying with applicable laws and legal requirements; and
• Protecting our rights, property and business interests.

8. Marketing and Promotional Communications

Where permitted by applicable law, Soulsum may contact you regarding products, services, offers, promotions, events or other information that may be relevant to you.

Such communications may be sent through:

• WhatsApp;
• Email;
• SMS;
• Telephone calls; or
• Other communication channels.

You may request to stop receiving promotional communications from us at any time by contacting us at: Email: soulsumfood@gmail.com

Please note that even if you opt out of promotional communications, we may still contact you where necessary for legitimate business, administrative, legal or service-related purposes.

9. Sharing of Your Information

We do not sell your personal information to third parties.

However, we may share information where reasonably necessary for operating our business and providing our services. This may include sharing information with:

9.1 Service Providers

We may use third-party service providers for services such as:

• Website hosting;
• Website maintenance;
• Analytics;
• Advertising and marketing;
• Email communication;
• WhatsApp/business communication services;
• IT and technical support; and
• Other business-support functions.

Such providers may process information on our behalf to provide their services.

9.2 Soulsum Brands and Internal Operations

Because Soulsum operates and manages multiple brands and services, information may be accessed or processed internally for legitimate business purposes, including customer support, enquiry management, marketing, operations and administration.

9.3 Legal and Regulatory Requirements

We may disclose information where required or permitted by applicable law, regulation, court order, governmental authority or legal process.

We may also disclose information where reasonably necessary to protect the rights, safety, property or interests of Soulsum, our customers, employees or other persons.

9.4 Business Transfers

If Soulsum’s business, assets or operations are reorganised, transferred, merged, acquired or otherwise changed, information may be transferred as part of that transaction, subject to applicable law.

10. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Respond to enquiries;
• Maintain appropriate business records;
• Provide requested services;
• Comply with legal, accounting or regulatory requirements;
• Resolve disputes; and
• Protect our legitimate business interests.

When information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

12. Your Choices and Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request information about personal data we hold about you;
• Request correction of inaccurate information;
• Request deletion of information where legally applicable;
• Withdraw consent where processing is based on consent;
• Opt out of promotional communications; and
• Raise a concern regarding our handling of your information.

To exercise any applicable right or make a privacy-related request, please contact us at: Email: soulsumfood@gmail.com

We may need to verify your identity before processing certain requests.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or other services.

This Privacy Policy does not apply to the privacy practices of those third parties.

We encourage you to review the privacy policies of third-party websites and services before providing them with your information.

Soulsum is not responsible for the privacy practices, security or content of third-party websites or services that we do not control.

14. Children’s Privacy

Our website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us at soulsumfood@gmail.com so that we can take appropriate action.

15. International Data Processing

Some third-party service providers used by our website, including hosting, analytics, advertising or technology providers, may process or store information on servers located outside India.

Where applicable, such processing will be carried out in accordance with applicable laws and contractual or other appropriate safeguards.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to periodically review this page to remain informed about how we handle information.

17. Grievance and Privacy Contact

If you have any questions, concerns, complaints or requests regarding this Privacy Policy or the handling of your personal information, you may contact us at:

• Soulsum
• Ahmedabad, Gujarat, India
• Email: soulsumfood@gmail.com

We will make reasonable efforts to review and respond to your concern within the timeframe required under applicable law.

18. Contact Us

For questions regarding this Privacy Policy or our handling of personal information, please contact:

• Soulsum
• Location: Ahmedabad, Gujarat, India
• Email: soulsumfood@gmail.com